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Frequently Asked Questions About Valley View

What Makes Us Unique?

  • On-staff nurse for personal care and training of care staff
  • Private apartments, with private bathroom
  • Newest senior community in John Day
  • Gorgeous mountain views
  • Property with walking paths
  • Scheduled transportation
  • Daily activities and social events
  • Wireless internet is available to all residents
  • Cable TV and telephone are available for a small fee

What does my rent cost include?

  • 24-hour trained on-site staff
  • Three home-style meals served daily
  • Weekly housekeeping and linen service
  • Personalized activities and social events
  • On-site personal care with a nurse or care staff

Are the apartments furnished?
No, you are able to bring your own furniture and décor to personalize your apartment, making it your home.

Is the staff specially trained?
Yes, we have pre-hire orientation training and post hire training as well as ongoing care training. Valley View provides an on-staff nurse for direct and delegated care. Our on-site 24-hour care team provides individualized services to our residents based upon their assessed needs.

Are pets allowed? 
Absolutely! We are a pet-friendly community and we recognize the importance of pets. The pet deposit consists of $500 and we have a $25 monthly fee.

How will you get to know me/my loved one?
It’s very important to us to know each person who lives here. We do a social history on each resident. We strive to meet with family to learn more about the background of the resident. We pride ourselves on becoming extended family to our residents.

Do you have any activities?
Yes, it is very important to have a wide variety of activities and scheduled exercises daily. We also hold social events to encourage a sense of community.

Speaking of community, will we be able to participate still in outside activities as well?
Absolutely! Organizations come to Valley View to hold their monthly meetings and we have scheduled transportation that helps with getting you out for your shopping and social needs.

Do residents have a say in the community they live in?
We hold Resident Council meetings monthly as well as Food Committee meetings. The residents have a voice in decisions made for the community and dining services.

What is the role of family members?
We encourage family to visit any time and love when they participate with us in activities and events. Family volunteerism is very important to the community. We want the family to stay pro active in the care decisions of their loved one.

Do you accept Medicaid? 
Yes, we do. We accept Medicaid straight into the community. Or, if someone is private pay, we allow them to roll over to Medicaid, without a minimum monthly commitment under private pay.

Do you have a secure courtyard for the Memory Care wing where mom or dad can sit outside? 
Yes, we have a fenced and secure backyard that looks out over the valley. The established gardens are lovely and we have a number of animals such as raccoons, rabbits, squirrels, and many types of birds that visit our courtyard.

Are your staff drug tested? 
Yes they are, prior to employment.

Do you do extensive background checks on staff that you hire? 
Yes. We perform Criminal Record’s Checks through the state on all new employees that we hire. We also do thorough background employment checks on all staff. We only hire proven staff with good backgrounds.

Is Valley View owned by an Oregon business or is it owned by out-of-state or even out-of-country interests? 
We’re proud to say that Valley View is owned and operated by an Oregon Company.

Can a resident stay at Valley View, even when they are end of their life? 
Yes. We believe in aging in place and we’ll continue to care for our residents until the end. We coordinate with numerous outside agencies such as hospice to evaluate each individual care need throughout your loved ones stay.

Are there visiting hours or can I visit anytime? 
There are no visiting hours and you can visit at any time. However, there are better times than others to visit the community because we have some amazing entertainment and lots of things going on. So, it may be wise to call in advance and ask what’s happening in the day and inquire as to when the best time to visit. This isn’t required, just recommended.

Does your community offer a Memory Care and Education Support Group? 
We do have a monthly Support Group meeting and we encourage everyone to attend. The education, experience and support that are presented and received at this group are immeasurable.